At THELASTCARD, each product is customized based on the information provided by the customer.
❌ Order Cancellation
Orders can be cancelled within 24 hours of placing the order. After this period, production may already have started and the order cannot be cancelled.
🎨 Customized Product Policy
THELASTCARD products are personalized and customized. Customized products cannot be returned or refunded unless there is a manufacturing defect or an error from our side.
🔄 Replacement Policy
We will offer a replacement free of cost in the following cases:
- The card arrives damaged
- The NFC functionality is not working
- Incorrect details were printed due to our error
Customers must provide clear photo or video proof of the issue.
⏰ Replacement Request Window
Replacement requests must be submitted within 7 days of receiving the order.
🚫 Non-Eligible Cases
Replacement or refund requests may not be accepted if:
- Incorrect information was provided by the customer
- Damage occurred due to misuse or mishandling
✉️ Support Contact
For any cancellation, refund, or replacement queries, please reach out to us at support@thelastcard.in